{"id":485434,"date":"2024-10-18T11:06:13","date_gmt":"2024-10-18T09:06:13","guid":{"rendered":"https:\/\/primalfocus.eu\/?page_id=485434"},"modified":"2025-09-29T11:43:01","modified_gmt":"2025-09-29T09:43:01","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/primalfocus.eu\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"
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RETOUR<\/b> POLITIQUE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Merci d'avoir fait vos achats chez nous ! Nous nous effor\u00e7ons de faire en sorte que vous ayez une exp\u00e9rience positive avec nos produits. Vous trouverez ci-dessous les politiques de retour sp\u00e9cifiques \u00e0 chaque cat\u00e9gorie de produits que nous proposons.<\/p>\n

 <\/h3>\n

Lignes directrices g\u00e9n\u00e9rales en mati\u00e8re de retour<\/h3>\n

P\u00e9riode de retour :<\/strong>
Vous pouvez retourner les produits \u00e9ligibles dans les 14 jours suivant la r\u00e9ception de votre commande. Pour pouvoir \u00eatre retourn\u00e9s, les produits ne doivent pas avoir \u00e9t\u00e9 ouverts et les scell\u00e9s doivent \u00eatre intacts.<\/p>\n

Exp\u00e9dition en retour :<\/strong>
Les frais de retour sont \u00e0 la charge du client, sauf si le produit est endommag\u00e9 ou d\u00e9fectueux. Nous recommandons d'utiliser un service d'exp\u00e9dition avec suivi pour garantir un retour en toute s\u00e9curit\u00e9.<\/p>\n

Proc\u00e9dure de remboursement :<\/strong>
Une fois que nous aurons re\u00e7u et inspect\u00e9 l'article retourn\u00e9, nous vous informerons de l'approbation ou du refus de votre remboursement. Les remboursements approuv\u00e9s seront trait\u00e9s dans un d\u00e9lai de 7 \u00e0 10 jours ouvrables et effectu\u00e9s selon le mode de paiement d'origine.<\/p>\n

Conditions de non-retour :<\/strong>
Nous n'acceptons pas les retours si le sceau est bris\u00e9 ou si l'emballage est ouvert, pour des raisons de s\u00e9curit\u00e9 et de contr\u00f4le de la qualit\u00e9. En outre, les articles retourn\u00e9s apr\u00e8s 30 jours \u00e0 compter de la date de livraison ne peuvent \u00eatre rembours\u00e9s.<\/p>\n

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Cat\u00e9gories de produits sp\u00e9cifiques<\/h3>\n

 <\/h4>\n

1. Suppl\u00e9ments (caf\u00e9 aux champignons, g\u00e9lules de crini\u00e8re de lion, g\u00e9lules de cordyceps, g\u00e9lules de chaga et g\u00e9lules de reishi)<\/strong><\/h4>\n
    \n
  • Admissibilit\u00e9 au retour :<\/strong> Non ouvert avec un sceau intact.<\/li>\n
  • P\u00e9riode de retour :<\/strong> 14 jours \u00e0 compter de la date de livraison.<\/li>\n
  • Conditions de remboursement :<\/strong> Les remboursements ne seront effectu\u00e9s que pour les capsules de suppl\u00e9ment retourn\u00e9es qui r\u00e9pondent aux crit\u00e8res susmentionn\u00e9s.<\/li>\n<\/ul>\n

     <\/h4>\n

    2. Truffes magiques, truffes de microdosage, produits l\u00e9gaux de LSD, gouttes d'Amsterdam, cactus et kits de culture<\/strong><\/h4>\n
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    • Non retournable :<\/strong> En raison de la nature p\u00e9rissable et des consid\u00e9rations d'hygi\u00e8ne de ces produits, nous n'acceptons pas les retours pour les truffes magiques fra\u00eeches, les truffes \u00e0 microdosage, les produits 1S-LSD, les gouttes Amsterdam, les cactus ou les kits de culture.<\/li>\n
    • Remboursements :<\/strong> Aucun remboursement ne sera effectu\u00e9 pour ces articles, quelles que soient les circonstances.<\/li>\n<\/ul>\n

      3. Marchandises (v\u00eatements, accessoires, etc.)<\/strong><\/h4>\n
        \n
      • Admissibilit\u00e9 au retour :<\/strong> Les marchandises non ouvertes et non port\u00e9es peuvent \u00eatre retourn\u00e9es dans les 14 jours suivant leur r\u00e9ception.<\/li>\n
      • R\u00e8gles standard de retour des v\u00eatements :<\/strong>\n
          \n
        • Les articles doivent \u00eatre dans leur \u00e9tat d'origine, avec les \u00e9tiquettes attach\u00e9es et l'emballage intact.<\/li>\n
        • Les articles us\u00e9s ou lav\u00e9s ne peuvent pas \u00eatre retourn\u00e9s.<\/li>\n
        • Les articles retourn\u00e9s apr\u00e8s 14 jours \u00e0 compter de la date de livraison ne peuvent \u00eatre rembours\u00e9s.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

           <\/h3>\n

          Adresse pour les retours<\/h3>\n

          Veuillez envoyer vos retours \u00e0 l'adresse suivante :<\/p>\n

          Kerkenbos 1063M,
          6546 BB Nijmegen,
          Les Pays-Bas.<\/p>\n

          Pour garantir une proc\u00e9dure de retour sans heurts, veuillez inclure votre num\u00e9ro de commande<\/strong> et pr\u00e9cisez quel(s) produit(s) vous renvoyez.<\/p>\n

           <\/strong><\/p>\n

          Remarque :<\/strong>
          Une fois que le sceau en plastique des capsules du suppl\u00e9ment est bris\u00e9, nous ne pouvons plus garantir la qualit\u00e9 ou la s\u00e9curit\u00e9 du produit, et celui-ci ne peut pas \u00eatre retourn\u00e9 ou rembours\u00e9,<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          RETURN POLICY Thank you for shopping with us! We strive to ensure you have a positive experience with our products. Below are the return policies specific to each category of products we offer.   General Return Guidelines Return Period:You may return eligible products within 14 days of receiving your order. To qualify for a return, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-485434","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn Policy - Primal Focus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/primalfocus.eu\/fr\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Primal Focus\" \/>\n<meta property=\"og:description\" content=\"RETURN POLICY Thank you for shopping with us! 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